We offer a simple price guarantee so if you order chemicals from us and then find the same product cheaper before we process your order we will refund the difference.

Remember to be quick, it normally takes only an hour to process your order.

How can we complete on price like this and still maintain our high standards?

Put simply, we are a major UK manufacturer of swimming pool chemicals and we supply many UK suppliers of pool chemicals. This means that when you buy from us you cut out the middle man and so for great prices you still get high quality products and services.

Please note: All prices stated on this website are inclusive of VAT.

Shipping and Deliveries

Mainland UK

FREE next working day delivery for all orders over the value of £50.00 and £6.50 delivery charge for orders under under £50.00

Order by 2pm and the goods will arrive next working day (excluding Bank Holidays).

Please note: available on deliveries to mainland UK only.

All our chemicals are packed in special UN approved containers under the 'limited quantities regulations' to ensure we comply with dangerous goods transport regulations. All orders are then despatched in double-walled boxes to ensure that your delivery arrives in excellent condition.

Return of damaged, faulty or wrongly ordered goods

In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered. Please notify us and we will arrange to collect and deliver the correct products. We will obviously need to charge carriage in this case. We will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.

Refunds and Cancellation

You have the right to cancel your order up to 7 working days after receipt with out giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.

We hope you will not have any complaints but if you do please contact us immediately and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute.

Onlinepoolchemicals.com
1 Gilchrist Thomas Industrial Estate
Blaenavon
Pontypool
NP4 9RL

Email: orders@onlinepoolchemicals.com 

Tel: 01495 792790 and speak to Anthony or Janine for any enquiries regarding orders.
For technical advice: please visit the Support page for swimming pool and spas
Fax: 01495 792090

Please Note: We do not offer technical advice over the phone.

Telephone orders incur a 3.5% additional administration fee on credit card transaction; plus minimum order of £50.00 required. To avoid these charges buy online www.onlinepoolchemicals.com