Support pages for Swimming Pools and Spas



Delivery is FREE for all orders over the value of £75.00 and £7.50 for orders under this value to Mainland UK.  Order by 2pm and the goods will arrive next working day.



Support Guides

You can find in this section technical support guides and information to help you get the best out of your pool or spa.

Free Troubleshooting Guide

Try our free technical support guide. A handy reference for managing any problems you find with your  swimming pool or spa. You can download the guide here.

Free Swimming Pool and Spa Technical Support Guides:


All products are supplied with full dosing instructions on the label. Starter Kits are supplied with instructions for use.
In nearly all cases you will likely be more than able to use this information to correctly treat your water.

Remember − Never mix chemicals.

Help us to help you!

We are looking to make this website as useful and fun as possible so if you have any common problems that you encounter or any advice about how we could help you better then let us know. Maybe you have some funny pool related pictures you want to share or maybe you have some top tips. 

Don't be shy. If you send us something and we can share it on the website then we will. We will even credit you, unless of course you don't want us to. The more you tell us, the more we can add things so other people can benefit.

To get in touch visit our contact us page or email us at  Of course, we can't reply in detail to everything otherwise we wouldn't have any time to manufacture and ship your chemicals to you but we will read and everything and anythign useful interesting or fun we will include somewhere on the site. So go on, give it a go.