Help & Advice

You can find in this section technical support guides and information to help you get the best out of your pool or spa. Read our Help & Advice here


Troubleshooting problems in swimming pools and spas. Read our FAQs here

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Knowing your pool's volume is vital when making adjustments as all calculations and dose rates are based on it.

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Frequently Asked Questions

Troubleshooting problems in swimming pools and spas

Low chlorine levels.


Unsatisfied chlorine demand in the water at start up, after holidays or due to excess contamination or neglect.


  • Shock dose pool with liquid shock or granules (Sodium Hypochlorite or Calcium Hypochlorite) and retest after 24-hours. If chlorine level is still low repeat shock treatment.

Recommended Products

Too much chlorine.
Chlorine levels will not stabilise or are lost rapidly.
pH hard to control.
Green water.
Cloudy water.
Scale Formation.
No colour change on Test Strip pads after being dipped into pool water
A film or 'tide mark' appears at the water line.
Green or blue deposits stain the tile grout and pool fittings.