Help & Advice

You can find in this section technical support guides and information to help you get the best out of your pool or spa. Read our Help & Advice here


Troubleshooting problems in swimming pools and spas. Read our FAQs here

Fast Delivery

Delivery is FREE for all orders over the value of £75.00 and £7.50 for orders under this value to mainland UK. Read more about our delivery policy here

Pool Size Calculator

Knowing your pool's volume is vital when making adjustments as all calculations and dose rates are based on it.

View Pool Calculator

Excellent Reviews

See what our great customers are saying about us on Truspilot.

View Reviews

Privacy Policy Privacy Guarantee. respects the privacy rights of those who visit our web site. This notice explains our privacy policy. uses cookies and a database in order to collect personal information from registered customers for the purposes of order fulfillment. Like most Internet sites, we do keep standard log records to improve our site, to provide better information in the future and to be sure we are using resources wisely. These logs may include the user's IP address or system domain name, computer type, browser version, date and time of the visit, names of files requested and the referring page.

In order to respond to user requests, we may ask users for email or postal addresses or other information or if a purchase is made then the name, email address and/or postal address are required. In both cases the information is kept confidential. eShop do not distribute or sell any personal information.

We keep all personal information secure and private and so not share our customer's personal information with any third parties without their prior consent.

If you wish to stop receiving communications from us then just let us know and we will remove you from our database.

Disclaimer: eShop reserves the right to modify the information contained in this site within the domain from time to time without notice. The capabilities of this site and the information accessible is without warranty of its performance, accuracy, completeness, merchantability, good and workmanlike service or fitness for any particular purpose, and the accessor and user of such information agrees to waive any and all warranties with respect to the same.

This site may contain hypertext links to other web sites outside the domain, which are completely independent of this site. eShop makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such hypertext link and/or site(s) content.

By proceeding to access and/or use this site the user assumes all risk of such usage and hereby waives any and all liabilities and damages which may arise out of or is in any way connected with the user's access or use.

General Data Protection Regulation (GDPR)

This Privacy Notice sets out your rights under the new laws.

Who are we? are based in Blaenavon, South Wales. Our registered office at Water Treatment Products Ltd, Unit 1, Gilchrist Thomas Industrial Estate, Blaenavon, Pontypool, Torfaen, NP4 9RL, United Kingdom our company number is 03896797

How do we collect personal data from you?

We receive information about you from you when you place an order using our website, complete forms on our website, if you contact us by phone, email or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you sign up, enter a competition or when you inform us of any other matter.

How do we use your data?

We use information about you in the following ways:

  • To process orders that you have placed with us;
  • To help us identify you and any accounts you hold with us;
  • To carry out marketing and statistical analysis;
  • To notify you about changes to our website and services;
  • To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

How the GDPR protects you

GDPR states that we are only able to process personal data if we have valid reasons to do so. The reason we use your personal data is for promotional material and deliveries.

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.