Our contact details
Name: Registered Office Water Treatment Products Ltd
Address: Unit 1, Gilchrist Thomas Industrial Estate, Blaenavon, Torfaen NP4 9RL
Phone Number: 01495 792790
Onlinepoolchemicals.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/09/2021
The type of personal information we collect
Onlinepoolchemicals.com currently collect and process the following information:
- Data associated with orders, this includes name, address, email address, phone number and order history
- We retain records of your queries and correspondence, in the event you contact us.
- Demographic information such as postcode and product preferences
- com does not collect payment information such as card details as this is collected via third party payment processors, PayPal, Sage Pay and CardSave.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To respond to a request for product information or quotation
- To confirm and fulfil customer orders
- To disclose information to third parties for goods delivery purposes
- Administer and enhance the site and service
- Invoice Receipts
- We may use the information to improve our products and services
- From time to time we may inform you of new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Onlinepoolchemicals.com firstname.lastname@example.org Tel: 01495 792790
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored web orders database which is protected by two layers of server security to prevent a breach.
At this period of time Water Treatment Products Ltd holds order data indefinitely as a record of purchases.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Onlinepoolchemicals.com: E-mail: email@example.com
Tel: 01495 792790
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at: Water Treatment Products Ltd: firstname.lastname@example.org Tel: 01495 792790
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
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