Help & Advice

You can find in this section technical support guides and information to help you get the best out of your pool or spa. Read our Help & Advice here

FAQs

Troubleshooting problems in swimming pools and spas. Read our FAQs here

Fast Delivery

Delivery is FREE for all orders over the value of £75.00 and £7.50 for orders under this value to mainland UK. Read more about our delivery policy here

Pool Size Calculator

Knowing your pool's volume is vital when making adjustments as all calculations and dose rates are based on it.

View Pool Calculator

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Onlinepoolchemicals.com Privacy Policy

Our contact details

Name: Registered Office Water Treatment Products Ltd

Address: Unit 1, Gilchrist Thomas Industrial Estate, Blaenavon, Torfaen NP4 9RL

Phone Number: 01495 792790

Web: www.onlinepoolchemicals.com

E-mail: orders@onlinepoolchemicals.com

Onlinepoolchemicals.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/09/2021

The type of personal information we collect

Onlinepoolchemicals.com currently collect and process the following information:

  • Data associated with orders, this includes name, address, email address, phone number and order history
  • We retain records of your queries and correspondence, in the event you contact us.
  • Demographic information such as postcode and product preferences
  • com does not collect payment information such as card details as this is collected via third party payment processors, PayPal, Sage Pay and CardSave.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To respond to a request for product information or quotation
  • To confirm and fulfil customer orders
  • To disclose information to third parties for goods delivery purposes
  • Administer and enhance the site and service
  • Invoice Receipts
  • We may use the information to improve our products and services
  • From time to time we may inform you of new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Onlinepoolchemicals.com alisoncarter@watertreatmentproducts.co.uk Tel: 01495 792790

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored web orders database which is protected by two layers of server security to prevent a breach.

At this period of time Water Treatment Products Ltd holds order data indefinitely as a record of purchases.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Onlinepoolchemicals.com: E-mail: orders@onlinepoolchemicals.com

Tel: 01495 792790

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: Water Treatment Products Ltd: alisoncarter@watertreatmentproducts.co.uk Tel: 01495 792790 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Cookie Policy

Like most websites Onlinepoolchemicals.com uses cookies. In order to deliver a personalised, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. These cookies are completely safe and secure and will never contain any sensitive information. They are used only by Onlinepoolchemicals.com

How we use cookies

Cookies are small files that are saved to the computer of each visitor to our site, and used as temporary holding places for information. Information that is saved in cookies is used to personalize the shopping experience, link visitors to their shopping carts, measure traffic patterns, and improve the effectiveness of promotions.

When you visit our website for the first time you will be asked to agree to our cookie policy.

The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies on our Magento website at: https://docs.magento.com/user-guide/v2.3/stores/cookie-reference.html and at http://www.allaboutcookies.org/

You are in control of the use of cookies. We take privacy very seriously and are committed to safeguarding your privacy as one of our website users.

You can choose to accept cookies. Most web browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you are happy to continue with our use of cookies as detailed above on this site then we require your informed consent as we do not rely on implied consent as some other sites do. You will, therefore, have to Accept Cookies in order to have full use and functionality of our site.