Help & Advice

You can find in this section technical support guides and information to help you get the best out of your pool or spa. Read our Help & Advice here


Troubleshooting problems in swimming pools and spas. Read our FAQs here

Fast Delivery

Delivery is FREE for all orders over the value of £75.00 and £7.50 for orders under this value to mainland UK. Read more about our delivery policy here

Pool Size Calculator

Knowing your pool's volume is vital when making adjustments as all calculations and dose rates are based on it.

View Pool Calculator

Swimming Pool Health Safety

General Issues for Consideration

  • Adults should accompany children at all times.
  • All users should be made aware of potential hazards relating to pool use.
  • Always exit the pools using the pool ladders.
  • Avoid the use of glass in and around the pool.
  • Be aware that warm temperature in spas can make you drowsy.
  • Do not over crowd your pool or spa.
  • Do not swim if the pool water is cloudy.
  • Do not allow diving in shallow water.
  • Electrical appliances should not be used near the pool.
  • Ensure a first aid kit is available for accidents.
  • Pools and spas that are treated with the correct chemical levels will offer the bather a safe, hygienic and comfortable environment.


Safety Guide for Swimming Pool Chemical Use

  • Always read the label. Take note of the risk and safety phrases on each chemical. Read instructions on each product thoroughly before use.
  • Always add chemicals to water and never vice-versa.
  • Always handle chemicals in a well-ventilated area, preferably outdoors.
  • Always pre-dissolve chemicals in a clean plastic container.
  • Avoid spillage and if occurrence then follow full instructions on correct procedure.
  • Before disposing of empty chemical containers, rinse them thoroughly in the pool.
  • In the event of a spillage, clean up using clean receptacles and dispose of in the pool. Flush area thoroughly with large volume of fresh water.
  • Keep all chemicals locked away and out of reach of children and animals.
  • Never mix different chemicals. Acid based products and chlorine products will cause dangerous by-products.
  • Never use unlabelled chemicals.
  • Store chemicals in a secure, dry and cool place out of the reach of children and animals.
  • Always wash hands after handling pool chemicals.
  • To minimise the use of chemicals it is advisable for bathers to shower before entry into pool water.


Click here to learn more about what are acceptable levels for Swimming Pool and Spa Chemical Products